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About the GGF....
GGF latest Annual Report
The Glass and Glazing Federation (GGF) is the recognised leading authority and voice for employers and companies within the flat glass, glazing, window, home improvement, plastics and applied window film industries in the UK. With members in over 1,000 business locations - there is a GGF member in almost every UK town.
Who's Who at GGF
Our members
Our members work across the industry from emergency glazing, applied film, conservatories, windows, doors, fire resistant glazing, glazing components, flat glass, curtain walling, mirrors, toughened glass, curved glass, extrusions, hardware, glass merchanting, insulated glass and laminated glass.
Why use a GGF member?
Vetting
All our members have been vetted to ensure quality of service: this vetting process includes making a site visit to the company's premises, checking three year's of their accounts and taking up references.
A Code of Good Practice & Glazing Manual
All our members work to A Code of Good Practice and to the Technical Standards laid out in the Federation's Glazing Manual.
Customer Charter
GGF has a Customer charter offering consumers:
advice on where to buy
advice on what to buy
safeguarding of purchases
quality service at all times
continued customer care.
Free Conciliation Service
The GGF also provides a free conciliation service, should a customer and a member company not see eye to eye over work carried out. In the rare cases that this does not work, the GGF has an independent arbitration scheme run by the Chartered Institute of Arbitrators.
The Federation has no authority regarding compensation, and so we are unable to provide assistance on this issue. In addition, we are an independent third party and will not be drawn into litigation between the customer and the member. Consequently if litigation was being used, or threatened then we could not intervene.
Deposit Indemnity Scheme
Deposits placed with GGF Members are protected by an indemnity scheme, which safeguards deposits up to £3,000 or 25% of the contract price, whichever is lower.
Consultancy Service
The Federation provides a technical consultancy service. For further information and details of costs contact Janet Arnold.
Need more information?
GGF produces leaflets and videos about all aspects of glass and glazing, from how to handle glass safely, to what to consider when having a conservatory built. If you want to know more, look through our list of publications.
GGF is a company limited by guarantee. Registered in England no. 4063012. Registered office 44-48 Borough High Street, London, SE1 1XB
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